Terms & Conditions

Standard Booking Policy

Changes and cancellations to bookings made up to 7 days before the arrival date/time are without charge.
Payment is taken in full within the 7 days prior to arrival using the card given on booking without exception.
After this time all bookings are non-refundable and non-transferable.

Promotional Code Booking Policy

Some Promotional Code discounts are  Non-Refundable and Non-Transferable, (see offer) and payment is taken at the time of making the booking. No changes or alterations can be made to these booking. We suggest that you take out insurance if you make a special offer booking. 

Group Bookings

For bookings of 3-5 rooms.                                                                                                                                                                                                                                                                            Changes and cancellations to bookings made up to 14 days before the arrival date/time are without charge.
Payment is taken in full within the 14 days prior to arrival using the card given on booking without exception.
After this time all bookings are non-refundable and non-transferable.

For bookings of 6 to 11 rooms                                                                                                                                                                                                                                                                                A non-refundable deposit of 25% of the total charge is taken to secure the booking.                                                                                                                                                            Changes and cancellations to bookings made up to 14 days before the arrival date/time are without further charge.
Final Payment is taken in full within the 14 days prior to arrival using the card given on booking without exception.
After this time all bookings are non-refundable and non-transferable.

Child Policy

Children from 6 years and above are welcome here at the Hen Dy. To see correct prices and occupancy information, please make sure you have added the correct number of children and their ages in your search (Children under 6 years may be accommodated with Ian & Tracey's agreement, telephone direct for information).

Limited Parking

We only have 3 Parking permits for parking at the front of the propertyand a parking space in our rear car park (with no walk through)and these operate on a first booked basis, so booking early is advised. A charge of £5 per day will be added to your room cost for this facility.These permits are only allocated when booked direct with us or on this website. (No bookings on other Internet booking sites are included in this, such as Booking.Com). A charge of £100 will be taken for a lost permit to cover the cost of a new one from the council and 7 days parking charges, which will need to be paid.

Please contact us direct before booking to check if any are still available.

Travel Insurance

Please note, that due to the Covid-19 situation we now advise all our guests to take out Travel Insurance for any stays here.

From 1st July 2020 all deposits and payments taken under their particular terms and conditions will remain non-transferable and non-refundable.

FOOD & DRINK IN ROOMS

Unfortunately we do not allow guests to cook or bring takeaways into the bedrooms.  The Honesty fridge is open from 8am-10.30pm, it is locked during the night.

CHECK-IN / CHECK OUT

Check in time - 2pm - 8pm.

Check-out time  - 8am - 10am.

Unfortunately we do not accept arrivals after 8pm.

PETS

We are NOT Pet Friendly

BOOKING.COM BOOKINGS

Any bookings made through booking.com will be tied to the bookimg.com terms and conditions, please see your confirmation from booking.com. Any alterations or changes need to be made direct with booking.com not direct with the property.